ServiceMaster Commercial Cleaning Services Customer Service

Wheaton JanitorialThe hallmark of our customer service program is our commitment to quality. We have a detailed inspection system in place for each of our customers, day in and day out, to ensure no detail is overlooked.

  1. Daily - Every day, every facility is visually inspected by our cleaning staff.
  2. Weekly  - Our account supervisors and managers make regularly scheduled drop-in visits to inspect your facility. We address any issues quickly and efficiently.
  3. Monthly - Our customer service representatives follow up with each facility on a monthly basis to ensure that scheduled tasks are being done and to note whether the task schedule needs to be adjusted.
  4. Quarterly - Each quarter your Customer Relations Manager will review your account. While regular communication is a given, these scheduled quarterly reviews keep the lines of communication open and ensure that everything in your facility runs smoothly and efficiently.
  5. Customer Surveys -Periodically you will have the opportunity to complete customer surveys. This gives you a chance to share valuable feedback about the service in your facility and lets us how we can continually improve.
  6. Communication Logbooks - When we begin cleaning your facility, you will notice a bright yellow logbook that serves as a communication tool between the facility manager and your cleaner. This logbook helps us track requests and concerns. We also offer a customized web-based communication program called Whether you prefer to communicate on paper or electronically, we are committed to keeping the lines of communication open so that we can serve you best.