ServiceMaster Clean has been in the cleaning and disaster restoration industry for more than 50 years and currently has over 4,500 franchises around the world. Every ServiceMaster Clean business is committed to upholding the high-quality standards set by the organization, with a pledge to do the job correctly or do it over again.
All services, from Janitorial to Commercial, are done quickly and thoroughly, and with full customer satisfaction. Each ServiceMaster Clean franchise has an ultimate goal to provide superb customer service, from start to satisfaction.
Marion E. Wade, the founder of ServiceMaster Clean, had a very strong system of moral and ethical principles that have created the foundation for our corporate objectives:
1. To honor God in all we do- Faithful adherence to a strong moral and ethical ideal should guide all aspects of a company’s operation, as well as one’s personal life. It is not an expression of a particular religious belief or a basis for exclusion. Rather, it is a mandate for inclusion and a constant reminder for us to do the right thing in the right way. We encourage everyone in our ServiceMaster family to live by principles of honesty, fairness, and diligence. As Marion E. Wade once said, “If you don’t live it, you don’t believe it.”
2. To excel with customers- Only by providing service excellence can we achieve our goals. If we remain true to our principles, we cannot be satisfied with “good enough.” We must always strive to provide our clients the highest in quality and value.
3. To help people develop- As a leader in the business community, it is our responsibility to help people develop personally, as well as professionally. To this end, we provide our employees with ongoing opportunities to learn new skills and advance within our company. Expectations are clearly expressed and merit is rewarded through our system of incentives and awards. By motivating our people to fulfill their own potential and by treating them with respect, we develop their confidence and their ability to contribute to the community, as well as enhancing the quality of their professional performance.
4. To grow profitably- It is our responsibility to remain a stable means of support for our employees. By growing profitably, we can set a positive example for the rest of the business community—that profitability is the by-product of hard work and ethical business practices.